Effective Date: April 20, 2026

FreedomSoft (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our websites, software platform, and AI-powered services (the “Services”).

By using the Services, you agree to this Privacy Policy.

a. Information You Provide

Name, email, phone number

Billing and payment information

Account credentials

CRM data (contacts, leads, property data)

Communications with us

b. Automatically Collected

IP address

Device/browser information

Usage and activity data

Cookies and similar technologies

c. Communication Data

When using communication features (including AI Voice), we may collect:

Call recordings

Call transcriptions

Metadata (time, duration, routing)

SMS, email, and other communication content

We use data to:

Provide and operate the Services

Process transactions

Enable CRM and communication functionality

Deliver AI features

Improve performance and reliability

Provide customer support

Comply with legal obligations

We do not:

Sell personal data

Rent user data

Share data for third-party advertising purposes

FreedomSoft is not a data broker.

We only share data in limited circumstances:

We may share data with service providers (e.g., cloud, telephony, AI, analytics) solely to operate the Services. These providers:

Process data on our behalf

Are contractually required to protect data

Are prohibited from using data for independent purposes

We may share data as necessary for:

Payment processing

Integrations or features you request

Mergers, acquisitions, or asset transfers

We may disclose data to:

Comply with law or legal process

Enforce agreements

Protect rights, safety, or security

If you connect your Google account:

Limited Use

We comply with Google API Services User Data Policy.

We:

Use Google data only to provide or improve user-facing features and for no other purpose

Do not use Google data for advertising

Do not sell Google data

Do not transfer Google data except to service providers solely to deliver the Services

Require service providers to be contractually prohibited from using Google user data for any other purpose

Do not use Google user data to train generalized artificial intelligence or machine learning models

We access only the minimum necessary data required for functionality.

Data is retained only as necessary to provide the Services and comply with legal obligations

If you disconnect Google access, we stop access and delete stored data within a reasonable period after disconnection or upon user request, unless legally required to retain it

You may revoke access at any time through your Google account settings.

Human access to Google data is limited to:

User consent

Security, fraud prevention, or abuse detection

Debugging or technical support

Legal compliance

We use:

Encryption (in transit and at rest)

Access controls

Monitoring systems

We use AI for:

Voice agents

Communication analysis

Automation

Data extraction and summarization

You acknowledge:

AI outputs may be inaccurate

AI is probabilistic

AI does not replace human judgment

We do not:

Use Google user data or identifiable customer data to train generalized artificial intelligence or machine learning models

We may use anonymized and aggregated data to improve system performance.

FreedomSoft acts solely as a technology platform and does not initiate communications on behalf of users.

You are responsible for:

Obtaining consent

Do Not Call compliance

Call recording laws

Applicable privacy laws

This includes compliance with the Telephone Consumer Protection Act and related regulations.

FreedomSoft does not verify consent status of your contacts.

We use cookies for:

Session management

Preferences

Analytics

We do not use personal data for third-party behavioral advertising.

We retain data only as necessary to:

Provide the Services

Comply with legal obligations

Resolve disputes and enforce agreements

We implement safeguards including:

Encryption

Secure infrastructure

Access controls

Monitoring

No system is completely secure.

Depending on your location, you may have rights to:

Access your data

Correct inaccurate data

Delete data

Restrict processing

Requests may be submitted through support.

The Services are not intended for individuals under 18. We do not knowingly collect children’s data.

We may update this policy. Continued use constitutes acceptance.

Please contact us through our website with any questions.